SHIPPING & Return Policy

Returns Policy

RETURNS

Unsure? No worries. We have a return window of 7 days (Singapore online orders) or 14 days (international orders) from date of receipt to request a return.

For all returns, the item must be sent back to us in its original condition:

  • In the same clear plastic packaging it arrived in

  • Unworn, unwashed, unscented and unaltered

  • With all original K Gown labels and tags fully intact

What can I return?

The following items are final sale and not eligible for returns. 

  • All orders made with a discount, promo code, voucher and/or store credit.

  • All customised items

How much will I be refunded?
All return shipping costs, credit card payment processing fee will be borne by the customer unless the return is due to incorrect or defective item(s).

  • For regular returns, a administrative processing fee of S$10.00 will be deducted from your refund. Refund can take up to 30 working days.

  • For returns of damaged, defective or incorrect orders, all processing and postage fees for the incorrect/defective item will be borne by K Gown.

 

Measurements, prints & colours

Measurement provide on our site are based on body measurement. We strive to provide all measurements as consistently and accurately as possible. Please note that:

  • Due to hand-made process, 1-3cm deviation is common and placement of lace design may vary

  • The true color of products may vary due to photography lighting and discrepancies arising from individual computer/ screen resolutions. 

Product differences arising from the aforementioned factors are not considered defects and are strictly not eligible for returns, refunds or exchanges.

If you would like to return or exchange an online order, please send us an email to crystalweddingsg@gmail.com. Returns can be made via trackable mail to K Gown’s mailing address
 

Shipping Policy

Local purchase order (Singapore)

  • Self-collection

  • Trackable courier service (3-5 business days): +4.5 SGD. Free shipping for purchase from 79 SGD

 

International purchase order

  • Please send us an email to crystalweddingsg@gmail.com with your address. As items varies is packaging size, we will get back to you with exact quote.